Welcome to our Jamaica Cruise Excursions Frequently Asked Questions. We hope you will find these FAQ answers helpful.

Q: Why should I book with your company?

A: Since 2002, we have worked to provide the best independent cruise ship excursions in the industry. We are cruise excursion pioneers, and experience matters!

We have earned our reputation for value, quality, and dependable services. Our large, loyal, and ever-growing client base reflects our dedication to providing more private and personalized experiences.

We have participated in every tour on our site. With our partners in Paradise, we designed many tours, and we offer them EXCLUSIVELY. We have carefully selected the best Jamaican Excursions available.

We have the most experienced destination specialists to assist you in finding the best options to fulfill your excursion needs and expectations. Our staff will work with you to help you get the most out of your visit to Jamaica.

Lastly, we are wonderfully warm and fuzzy people who appreciate your business and care deeply about our clients’ experiences.

Q How can I book a Jamaica Cruise Excursion?

A: We invite you to review the many tours on our Jamaica Cruise Excursion site and submit requests for those that appeal to you. Along with these requests, you may note any specific questions or needs you may have.

Our response is NOT automated! We will personally review each request and respond promptly, advising whether the tour is available and, if so, providing additional details, including instructions on how to secure your excursion.

Q. Is reserving through your site safe?

A. Our site is entirely safe and secure. We use the same high level of encryption as your online banking does. Your personal information is always kept safe and secure and never shared with a third party.

Q What happens after I make a reservation?

A. Once a secure form is submitted to reserve an excursion in Jamaica, you will receive a notification advising that your reservation has been received and your Confirmation/Excursion Ticket is automatically processed.

Within 24 hours, you will receive your formal Confirmation Ticket via email, which will contain all of your payment and meeting details. Upon receipt of your confirmation, we ask that you review your information and let us know if you require any corrections or adjustments, or have any additional questions or concerns.

Your Confirmation Ticket will have all of your tour meeting times and locations, and specific payment information. You must follow the instructions provided on the confirmation to meet our guides for your reserved tours.

Your Confirmation Ticket will include local contact information for our guides should you require assistance upon arrival in Jamaica.

Before arriving in Jamaica, you can go to Live Help or email us and count on immediate responses.

If, after 24 hours of making a reservation, you do not have your confirmation, please let us know. It’s possible that your confirmation ended up in your junk or spam folder. Sadly, it can happen!

You MUST print or save your reservation on your phone/tablet and present your Confirmation Ticket to our guides upon arrival in Jamaica, along with any balance owed for your tour.

In cases you do not have access to a printer, you may present this information from your mobile device. You must have your confirmation in hand.

Q. How far in advance should I book my excursion?

A: Because many tours have limited spaces, we encourage you to book as soon as possible. Many tours will sell out weeks and months in advance, especially during the peak times of the year.

Many returning clients book up to a year in advance. By reserving their tour in advance, they guarantee their spaces and loc “today’sday’s pr “cing” for their future excursion.

Q. Can I make changes to my reservation?

A. If you need to make changes or cancel, don’t hesitate to get in touch with our destination specialists via email or Live Help and let us know of any changes that you require. Within the terms of your reservation, we will be happy to make any necessary changes and respond promptly to all requests.

Q: Are the tours you offer the same as the ones offered by my cruise ship?

A. We do not sell the same tours your cruise ship offers. Although some similar tours are offered by your ship, our quality options provide more value and flexibility, allowing you to escape the crowds on the ship’s organized tours.

Q: Can I book your tours through my cruise line?

A: Our private and personalized tours cannot be booked through your cruise ship and can only be reserved in advance via our Jamaica Cruise Excursion online reservations.

Q. Is Jamaica Safe?

A: Jamaica is one of the safest tourist destinations on the planet. The people of Jamaica are warm, friendly, welcoming, and take great pride in their country. The spirit of hospitality is widespread, and Jamaicans genuinely want you to experience the very best their island paradise has to offer.

Q What Time Zone is Jamaica?

A: Jamaica is on Central Standard Time year-round.   It does not observe  Daylight Saving.

Q: Is there a risk of missing my ship by not booking through my cruise line?

Although your cruise line may advise you to assume this risk, the fact remains that booking independently will not cause you to miss your cruise ship. Since 2002, we have never had a client miss a boat, and we never will.

We have measures in place to ensure that could never happen. We take great care to ensure all tours we secure for you will work safely within your port time. We will have you safely back to your ship long before it sails.

Should you miss a ship due to one of our tours, we will guarantee your meals, hotel, and transport to your next port of call. It is in your cruise line’s best interest to raise this fear. In reality, you have nothing at all to worry about. You will not miss your cruise line.

Q. How will I find your guides upon arrival in Jamaica?

A. It is safe and straightforward to find your tour guides upon arrival in Jamaica. Most tours offer pick-up directly from or near your cruise ship port, while others require a short taxi ride to the stated meeting location.

Again, this process is SAFE AND SIMPLE. Your specific and detailed meeting instructions are included with the Confirmation Ticket that is emailed to you after you make a secure reservation. You must have this information with you upon arrival in Jamaica.

Q Will my deposit be refunded if my ship is late or cannot make it into port?

A: If your cruise ship cannot make port for any reason, your deposit will be fully refunded. If your ship arrives late, you may miss your tour. As a result, your deposit will be refunded. (Please note we can usually accommodate most delays.

We kindly ask you to keep us posted so we can keep our guides advised of your delay. If you cannot make a tour departure due to a ship delay or missed port, email us upon your return home to notify us, and your deposit will be refunded immediately.

Q: What if my cruise ship changes its arrival date during my cruise?

A: In the rare event that the ship’s itinerary changes during your cruise, we will, where possible, change your excursion to your new arrival date.

We do kindly ask that you contact us from your ship. All cruise lines have internet available, as do the ports you visit. Getting connected should not be difficult, and we appreciate a quick email to keep us informed of any changes that may affect your reserved tour.

Q. Will my cruise ship dock, or is it tendered?

A: Your ship will dock! Jamaica has numerous cruise ship slips where all vessels dock.

Q: What is the best thing to do in Jamaica?

A: Jamaica Cruise Excursions has many exciting opportunities for adventure, both above and below the crystal clear Caribbean waters. Jamaica is world-famous for its lush tropical forest, magnificent waterfalls, and rivers. After all, Jamaica is a derivative name taken from the local Arawak Natives, who named their island “Xay”, which means “rich in springs.”

Q: What language is spoken in Jamaica?

A: English and Jamaican Patuois.

Q: Can I spend US currency in Jamaica?

A: Though the official currency in Jamaica is the Jamaican Dollar, US Dollars are still king. US dollars are not only accepted EVERYWHERE for payment, but they are also preferred over the local currency, from taxis to stores, local vendors, bars, and restaurants. It is recommended to have bills of smaller denominations.

Q- Will I need to take my passport and driver’s license on the tour?

A: It is unnecessary to bring your passport or driver’s license. (Unless you are reserved on a tour where you will be driving a vehicle) Your cruise ship identification is all you will need.

Q. Can I do more than one tour during my stop in Jamaica?

A. Depending on your cruise ship port time, you may easily be able to do more than one tour during your port time. You may, for example, wish to do a Private Island Tour followed by a day pass or a boat tour.

Our destination specialists will work to ensure that our plans are executed safely within your port time.

Q: Are gratuities included in the tour price?

A: Tips and gratuities are not included in your tour pricing. Tipping your guides is at your discretion and greatly appreciated. (And we hope, well deserved!) As a guide, guests generally tip anywhere from 10% to 30% of their tour price, and above is suggested for good and exceptional service.

If you have a question that you feel should be included in our Frequently Asked Questions, please feel free to ask.